G3 Networks
              

        Custom Telephone Calling Programs        

 
 

  
 

G3 Networks
              

        Custom Telephone Calling Programs        

   

   


Phone  (954) 556-6300


Phone  (954) 556-6300


Interactive Voice Response (IVR) Services


IVR utilizes automation to interact more efficiently with your customer. G3 Netowrks will work with you to customize an IVR application to meet your exacting needs.

G3 Networks' IVR platform supports large-scale marketing, customer interaction and office support applications including:

  • Automated product information requests
  • Computerized surveys and polling
  • Secure credit card activation and real-time credit card
  • authorization
  • Customer care/support applications
  • Frequently Asked Questions
  • Fulfillment Registration
  • Direct Response advertising effectiveness tracking
  • Information provided by your customer is evaluated invisibly to present the most suitable menu options in real-time.

Intelligent Call Transfer

Calls are received by our IVR platform, where decisions are made based on ANI or data entered by the customer, and then transferred with the information to pre-recorded prompts, voicemail or an internal or external call processing center.

DNIS/Real-Time ANI

The IVR platform blocks calls if necessary, routes them based on callers phone number or dialed toll-free-number, delivers unique scripting, verifies callers and can even provide screen pops to live agents.

Your customers benefit from a personalized service, with significant cost-savings to you due to the lower cost of automation.

For more information, please email: info@g3networks.com

 


Interactive Voice Response (IVR) Services


IVR utilizes automation to interact more efficiently with your customer. G3 Netowrks will work with you to customize an IVR application to meet your exacting needs.

G3 Networks' IVR platform supports large-scale marketing, customer interaction and office support applications including:

  • Automated product information requests
  • Computerized surveys and polling
  • Secure credit card activation and real-time credit card
  • authorization
  • Customer care/support applications
  • Frequently Asked Questions
  • Fulfillment Registration
  • Direct Response advertising effectiveness tracking
  • Information provided by your customer is evaluated invisibly to present the most suitable menu options in real-time.

Intelligent Call Transfer

Calls are received by our IVR platform, where decisions are made based on ANI or data entered by the customer, and then transferred with the information to pre-recorded prompts, voicemail or an internal or external call processing center.

DNIS/Real-Time ANI

The IVR platform blocks calls if necessary, routes them based on callers phone number or dialed toll-free-number, delivers unique scripting, verifies callers and can even provide screen pops to live agents.

Your customers benefit from a personalized service, with significant cost-savings to you due to the lower cost of automation.

For more information, please email: info@g3networks.com

 

 

 

 

 

 

 

Copyright 2016 © G3 Networks LLC | All right reserved | Terms of Use | Privacy Policy

Copyright 2016 © G3 Networks LLC | All right reserved | Terms of Use | Privacy Policy